Terms of Service

Effective date: October 12, 2025

1. Agreement

By accessing or using Scimify or Challenge (the "Services"), you agree to these Terms of Service ("Terms") between you and Veraproof Pty Ltd ("Veraproof", "we", or "us").

If you are entering into this agreement on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Services Description

  • Scimify: Provides SCIM provisioning functionality for applications without native SCIM support.
  • Challenge: Provides identity verification workflows designed to prevent impersonation and deepfake attacks.

Both are delivered as hosted SaaS applications with APIs and management portals.

3. Accounts and Access

  • Customers authenticate via Slack, GitHub, or Google login or OIDC SSO integration with their IdP.
  • You are responsible for managing authorised users and access permissions.
  • Veraproof does not store or manage user passwords.
  • You must notify us immediately if you suspect unauthorised access to your account.

4. Subscriptions, Billing, and Cancellations

a. Scimify

  • Subscription pricing is based on user license packs of 50 users.
  • Each plan has soft usage limits - if you exceed your licensed quantity, Veraproof will notify you and automatically adjust your subscription to the next pack on your next billing cycle.
  • Customers may manage billing details, upgrades, and downgrades via the Stripe customer portal.
  • When upgrading or changing quantities, credits for unused time in the current period are automatically applied.
  • Downgrades take effect at the end of the current billing period.

b. Challenge

  • Challenge uses metered usage with graduated pricing tiers (Starter, Growth, Scale, Unlimited).
  • Each tier includes a flat monthly fee covering a base number of challenges.
  • Overage charges apply per challenge beyond the included amount in your tier.
  • When you exceed your tier's included challenges, the service continues to function and you will be charged overage fees for each additional challenge created.
  • Overage charges are calculated and billed at the end of each billing period.
  • Pricing tier changes must be processed manually via support (see Upgrading Challenge Pricing Tiers).
  • The Unlimited tier includes a fair use policy of 20,000 challenges per month.

c. General Billing Terms

  • Subscriptions are billed via Stripe in AUD or USD.
  • Cancellations take effect immediately and remove access to services.
  • For enterprise agreements, invoicing and custom payment terms are available upon request.

5. Customer Data and Privacy

  • Veraproof processes limited user profile and integration data as described in our Privacy Policy.
  • You retain all rights to your data; Veraproof acts as a data processor for provisioning and verification operations.
  • You are responsible for ensuring that you have appropriate consent and authority to share user data with us.

6. Security and Compliance

  • Veraproof follows SOC 1 control objectives and industry best practices for security.
  • Data is encrypted at rest and in transit.
  • Access to systems is restricted and monitored.
  • You agree not to attempt to breach, probe, or otherwise interfere with Veraproof systems or networks.

7. Service Availability and Support

  • Veraproof aims for high availability but does not guarantee uninterrupted service.
  • Scheduled maintenance windows will be communicated in advance.
  • Support is available via support@veraproof.io or via shared Slack channels for customers who opt in.
  • Veraproof is not liable for downtime caused by third-party infrastructure (e.g., AWS, Cloudflare, Slack, Stripe).

8. Acceptable Use

You agree not to:

  • Use the Services for unlawful, fraudulent, or abusive purposes.
  • Resell or sublicense access without written consent.
  • Interfere with or overload Veraproof's infrastructure.
  • Access or reverse engineer the Services beyond permitted API documentation.

9. Intellectual Property

  • Veraproof retains all intellectual property rights in its Services, documentation, and branding.
  • Customers retain ownership of their data.
  • Nothing in these Terms transfers ownership of IP between the parties.

10. Confidentiality

Each party must keep the other's confidential information secure and not disclose it to third parties except as required by law or necessary to perform these Terms.

11. Termination

Either party may terminate this Agreement:

  • Immediately if the other party breaches these Terms and fails to remedy the breach within 14 days of notice.
  • For convenience by cancelling the subscription (effective immediately).

Upon termination, customer data will be deleted in accordance with our Privacy Policy.

12. Disclaimers

  • The Services are provided "as-is" without warranties of any kind.
  • Veraproof does not guarantee error-free operation, specific outcomes, or uninterrupted access.
  • To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for purpose.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Veraproof's total liability under any claim related to the Services is limited to the amount paid by the customer in the preceding 12 months.
  • Veraproof is not liable for indirect, consequential, or special damages including loss of data, revenue, or profits.

14. Indemnification

You agree to indemnify and hold Veraproof harmless from any claim arising out of your misuse of the Services, violation of these Terms, or infringement of any third-party rights.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute will be subject to the exclusive jurisdiction of the courts of Victoria.

16. Changes to Terms

Veraproof may update these Terms periodically. The most current version will be available at https://veraproof.io/terms/.

Continued use of the Services after changes constitutes acceptance of the updated Terms.

17. Contact

Veraproof Pty Ltd

Victoria, Australia

Email: support@veraproof.io

Slack: Shared support channel (for participating enterprise customers)