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Dashboard & Metrics

Dashboard & Metrics

The Challenge dashboard provides real-time visibility into your identity verification challenges, challenge statistics, and challenge history.

Overview

The Challenge dashboard displays:

  • Total Challenges: Breakdown of challenges by status (Verified, Failed, Expired, In Progress, Initiated)
  • Integration Sources: Breakdown of challenges by integration source (Slack, Webhook API, SAML, OIDC)
  • Recent Challenges: List of recent challenges with status and details
  • Quick Actions: Access integrations, billing, and settings

Challenge Dashboard

Accessing the Dashboard

  1. Log in to the Challenge admin console at challenge.veraproof.io
  2. The dashboard is the default page after login
  3. You can also navigate to Dashboard from the main navigation menu

Note: For usage and billing metrics (challenge counts, tier limits, overage charges, subscription status), see the Billing & Subscription Management page.

Challenge Statistics

The dashboard displays aggregate statistics about your challenges:

Total Challenges by Status

The dashboard shows a breakdown of all challenges by their current status:

  • Verified: Number of challenges that completed successfully
  • Failed: Number of challenges that failed (authentication failed or user denied)
  • Expired: Number of challenges that expired (15-minute timeout)
  • In Progress: Number of challenges currently being verified
  • Initiated: Number of challenges created but not yet started

These statistics help you understand:

  • Success rate of your challenges
  • Common failure points
  • Challenge completion patterns

Total Challenges by Integration Source

The dashboard shows a breakdown of challenges by how they were created:

  • Slack: Challenges created via Slack slash commands or Slack integration
  • Webhook API: Challenges created programmatically via the webhook/REST API
  • SAML: Challenges using SAML 2.0 authentication
  • OIDC: Challenges using OpenID Connect authentication

This breakdown helps you understand:

  • Which integration methods are most commonly used
  • Distribution of challenges across different sources
  • Integration adoption patterns

Recent Challenges

The dashboard displays a list of recent challenges with the following information:

Challenge List Columns

  • Challenge ID: Unique identifier for the challenge
  • Target User: Email address or identifier of the user being challenged
  • Status: Current challenge status (see Challenge Statuses below)
  • Created: Timestamp when the challenge was created
  • Completed: Timestamp when the challenge was completed (if applicable)
  • Method: Authentication method used (SAML, OIDC, or Slack)
  • Requester: Who or what system created the challenge

Challenge Statuses

Challenges can have the following statuses:

  • Initiated: Challenge created but not started by the user
  • In Progress: User has started the verification process
  • Verified: Challenge completed successfully - identity verified
  • Failed: Challenge failed (authentication failed or user denied)
  • Expired: Challenge expired (15-minute timeout)

Viewing Challenge Details

To view detailed information about a specific challenge:

  1. Find the challenge in the recent challenges list
  2. Click on the challenge row or the View button
  3. A detail view will show:
    • Full challenge metadata
    • Device fingerprinting information (if collected)
    • Authentication method and IdP used
    • Timestamps for all challenge events
    • Webhook callback status (if configured)

Filtering and Searching Challenges

You can filter and search the recent challenges list:

Filter by Status:

  • All Challenges
  • Verified
  • Failed
  • Expired
  • In Progress
  • Initiated

Filter by Method:

  • All Methods
  • SAML
  • OIDC
  • Slack

Search:

  • Search by target user email
  • Search by challenge ID
  • Search by requester

Date Range:

  • Filter challenges by creation date
  • View challenges from specific time periods

Quick Actions

The dashboard provides quick access to common actions:

  • Create Challenge: Quick link to create a new challenge (if you have webhook API access)
  • View Integrations: Navigate to integration management
  • View Billing: Navigate to billing and subscription management
  • View Settings: Access IdP and application settings

Exporting Challenge Data

You can export challenge data for reporting and analysis:

  1. Use the filter options to select the challenges you want to export
  2. Click the Export button
  3. Choose export format (CSV or JSON)
  4. Download the file containing challenge data

Exported Data Includes:

  • Challenge ID
  • Target user information
  • Status and timestamps
  • Authentication method
  • Device fingerprinting data (if available)
  • Requester information

Best Practices

  1. Review Failed Challenges: Investigate failed challenges to identify configuration issues or authentication problems
  2. Monitor Status Distribution: Track the breakdown of challenge statuses to understand success rates and identify issues
  3. Track Integration Usage: Use integration source statistics to understand which methods are most effective
  4. Export for Auditing: Regularly export challenge data for security audits and compliance
  5. Monitor Trends: Review recent challenges regularly to identify patterns or anomalies

Troubleshooting

Statistics Not Updating

  • Refresh the dashboard page
  • Check that challenges are being created successfully
  • Statistics update in real-time as challenges are created and completed

Challenge List Not Showing

  • Check your filter settings - they may be hiding challenges
  • Verify you have challenges in the selected date range
  • Clear filters and try again

Statistics Seem Incorrect

  • Statistics are calculated in real-time based on all challenges
  • Refresh the page to see the latest statistics
  • Status breakdowns include all challenges regardless of completion status

Support

For issues or questions about the dashboard or metrics, contact support@veraproof.io.

For related guides, see: